Returns & Exchanges

At Kosas, we want you to love your clean beauty routine, so if you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery. Please note that original shipping fees are non-refundable and a small processing fee may apply to return shipments.

1

Visit our Returns Portal

Head to our online returns center and enter your order number and shipping zip code to start the process.

2

Select Your Items

Choose the specific products you wish to return or exchange and provide a brief reason for the request to help us improve.

3

Print Your Label

Download and print the prepaid shipping label provided by the portal and securely pack your items in their original packaging if possible.

4

Ship and Refund

Drop your package off at the designated carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing